Privacy policy

Privacy Policy

Last updated: 22 June 2026

4Matt Campers operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). 4Matt Campers is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
• Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.
• FICA information (for caravan, trailer and camper purchases only). Because we are required to comply with the Financial Intelligence Centre Act (FICA) when selling high-value goods, customers buying a caravan, trailer or camper must also provide a copy of their identity document, proof of residential address, proof of bank account, and a declaration of the source of funds (and any further documents the law requires). Providing this information is a legal requirement for these purchases, and we cannot conclude the sale without it. This does not apply to accessory purchases.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
• Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
• From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
• From our partners or other third parties.

CCTV on Our Premises

For the safety and security of our customers, staff and property, we operate CCTV cameras throughout our premises, both indoors and outdoors. This footage may capture images of identifiable individuals. It is stored securely, accessed only by authorised personnel, and retained only for a limited period unless it is needed for a security incident or is required by law. Signage at our premises notifies visitors that CCTV is in use.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
• Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
• Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
• Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
• Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites.
• If you ask us to refer you for finance. If you would like financing for your purchase, we can introduce you to an independent third-party finance provider. That provider handles all finance-related processing, including any credit checks, as a separate Responsible Party under its own privacy policy and terms; we are not responsible for how it processes your information. We will only share your details with it at your request.
• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy (https://www.shopify.com/legal/privacy/app-users). Depending on where you live, you may exercise certain rights with respect to your personal information at the Shopify Privacy Portal (https://privacy.shopify.com/en).

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we keep your personal information depends on why we collected it. We keep it only for as long as we need it for the purposes set out in this Privacy Policy, or for as long as the law requires. In particular:

• Tax and financial records, including invoices — at least 5 years, as required by the South African Revenue Service (SARS).
• FICA records (identity document, proof of address, proof of bank account and source of funds) — at least 5 years after our business relationship ends, as required by FICA.
• Marketing contact details — until you unsubscribe or ask us to stop.
• CCTV footage — a limited period, unless retained for a security incident or for legal reasons.

When we no longer need your personal information, we securely delete or anonymise it.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know. You may have a right to request access to personal information that we hold about you.
• Right to Delete. You may have a right to request that we delete personal information we maintain about you.
• Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Marketing communications. With your consent, or where the law otherwise permits (for example, where you are an existing customer and we are marketing our own similar products), we may send you marketing emails about our products, promotions and news. Every marketing email includes an easy way to unsubscribe, and you can opt out at any time using the unsubscribe link or by emailing admin@4mattcampers.co.za. We act on opt-out requests promptly and keep a record so that we do not contact you again. If you opt out of marketing emails, we may still send you non-promotional messages, such as those about your account or orders you have made. We never sell your personal information.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have any complaints about how we process your personal information, please contact our Information Officer first, using the details below, so that we can try to resolve the matter. You also have the right to lodge a complaint with the Information Regulator (South Africa):

The Information Regulator (South Africa)
54 Maxwell Drive, Woodmead North Office Park, Johannesburg, 2191
Telephone: 010 023 5200 | Toll-free: 0800 017 160
Email: enquiries@inforegulator.org.za
Website: inforegulator.org.za

International Transfers

We are based in South Africa and process your personal information here. However, some of the service providers we rely on — including Shopify (which hosts our online store) and the providers we use for website hosting, analytics and advertising — store and process information on servers located outside South Africa. This means your personal information may be transferred to, and processed in, other countries.

Where we transfer your personal information outside South Africa, we do so in line with section 72 of POPIA. This means we only transfer it where the recipient is subject to laws, binding rules or agreements that provide an adequate level of protection comparable to POPIA, where the transfer is necessary to conclude or perform a contract with you or at your request, or where you have consented. We take reasonable steps to ensure your information stays protected wherever it is processed.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Cookies, Tracking and Advertising

We use cookies and similar technologies to operate the website, understand how it is used, and show you relevant ads. You can accept or decline non-essential cookies using the cookie banner on our website, and change your choice at any time using the Manage preferences option. Essential cookies (needed for the cart, checkout and security) cannot be switched off. You can also block or delete cookies in your browser settings.

The third-party analytics and advertising tools we use include:

• Google Analytics 4 (with Google signals) measures website traffic and audience so we can improve the website. You can opt out using Google My Ad Center (myadcenter.google.com) or the Google Analytics opt-out browser add-on (tools.google.com/dlpage/gaoptout).
• Google Ads (conversion tracking and remarketing) measures the performance of our ads and lets us show our ads to people who have visited our website across Google Search, YouTube and partner sites. You can manage your preferences at myadcenter.google.com.
• Meta Pixel (Facebook and Instagram) measures the performance of our ads and lets us show our ads to people who have visited our website on Facebook and Instagram. You can manage this in your Facebook and Instagram ad preferences (facebook.com/adpreferences).

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at admin@4mattcampers.co.za, call us on +27 21 065 1815, or write to us at 27 Proton Crescent, Triangle Farm, Bellville, Western Cape, 7530, South Africa.

Your Information in South Africa (POPIA)

4Matt Campers is operated by Rustic Living Trading 46 CC t/a 4Matt Campers (registration number 2010/031871/23), the Responsible Party for your personal information under the Protection of Personal Information Act, 2013 (POPIA). You have the right to access, correct or delete your personal information, and to object to its processing (including for direct marketing), at any time.

Our Information Officer is registered with the Information Regulator (South Africa). To exercise any of these rights, or for any question about your personal information, please contact our Information Officer:

The Information Officer, Rustic Living Trading 46 CC t/a 4Matt Campers
Email: admin@4mattcampers.co.za | Telephone: +27 21 065 1815
27 Proton Crescent, Triangle Farm, Bellville, Western Cape, 7530, South Africa

If you are not satisfied with how we handle your personal information, you have the right to lodge a complaint with the Information Regulator (South Africa), 54 Maxwell Drive, Woodmead North Office Park, Johannesburg, 2191, enquiries@inforegulator.org.za, inforegulator.org.za.