Terms of service
MASTER TERMS AND CONDITIONS
These Master Terms and Conditions apply to the sale of goods and the rendering of services by Rustic Living Trading 46 CC t/a 4Matt Campers, registration number 2010/031871/23, VAT number 4440293183, with its business address at 27 Proton Crescent, Triangle Farm, Bellville, 7530.
These terms apply to all goods, services, maintenance, repairs, fitment, parts, accessories, caravans, campers, trailers, customisations, quotations, estimates, sales orders, invoices, payment requests and written confirmations issued by 4Matt Campers, unless 4Matt Campers expressly agrees otherwise in writing.
By using the website, submitting an enquiry, building a quote basket, contacting 4Matt Campers, requesting a quote, accepting an estimate, accepting a quote, accepting a quotation, accepting a sales order, accepting an invoice, instructing 4Matt Campers to proceed, or making any payment to 4Matt Campers, the customer confirms that they have read, understood and accepted these Master Terms and Conditions as published on the 4Matt Campers website, together with any terms stated on the applicable estimate, quote, quotation, sales order, invoice or written confirmation.
No variation of these Master Terms and Conditions will apply unless expressly agreed in writing by an authorised 4Matt Campers representative.
QUOTE-FIRST WEBSITE
4Matt Campers operates a quote-first online store. The website allows customers to browse products, shortlist items, build a quote basket, submit enquiries and request formal quotes. The website does not complete online checkout and does not take online payment.
Any website cart, quote basket, product enquiry, WhatsApp enquiry, contact form, product listing, price display or website communication is an enquiry tool only and does not create a binding sale by itself.
A sale is only confirmed once 4Matt Campers issues or accepts the relevant formal quote, estimate, quotation, sales order, invoice, payment request, written instruction or written confirmation.
PAYMENT
Payment must be made by EFT into the official bank account nominated by 4Matt Campers or by another payment method expressly agreed by 4Matt Campers in writing.
Payment is due immediately on presentation of the applicable invoice or payment request, unless otherwise agreed in writing.
Goods may not be released, handed over, collected, delivered or fitted until all amounts due have been paid in full, unless 4Matt Campers agrees otherwise in writing.
Payment instructions and banking details are supplied only on an official 4Matt Campers quote, sales order, invoice or written confirmation. Customers must verify banking details directly with 4Matt Campers before making payment.
4Matt Campers will not be responsible for payments made to incorrect, fraudulent or unauthorised bank accounts where the customer has not verified payment details directly with 4Matt Campers.
QUOTATIONS AND ORDERS
All quotations, estimates and pricing indications are valid for 7 calendar days from the date of issue unless a different validity period is stated in writing.
Prices are quoted exclusive of VAT unless expressly stated otherwise. Prices are in South African Rand unless expressly agreed otherwise in writing.
An order placed by the customer is deemed to be an offer to purchase goods or services on these Master Terms and Conditions.
4Matt Campers may accept or decline any order at its discretion.
4Matt Campers may require a deposit or payment before commencing services, ordering parts, allocating stock, reserving goods, booking workshop work or supplying goods.
A contract is formed only once 4Matt Campers accepts the order in writing, issues or accepts a formal quote, sales order or invoice, receives payment where required, or starts executing the order.
PRICING, CHANGES AND VARIATION ORDERS
Prices charged will be those confirmed by 4Matt Campers at the time the order is accepted, unless otherwise agreed in writing.
Additional work, additional parts, additional materials, changed specifications, extra fitment requirements, freight changes, supplier changes, customer-requested changes or any change to the original scope may be quoted and charged separately as a variation order.
DELIVERY, COLLECTION AND PERFORMANCE
Unless agreed otherwise in writing, delivery, collection, fitment, inspection and handover take place at 4Matt Campers’ premises.
The customer is responsible for arranging transport of goods from 4Matt Campers’ premises at the customer’s own cost unless 4Matt Campers agrees otherwise in writing.
Delivery, supply and performance are always subject to stock availability, supplier availability, supplier lead times, workshop capacity, required customer information, required specifications and receipt of required payments.
RISK AND OWNERSHIP
Risk in goods passes to the customer on delivery, collection, handover or when goods are made available for collection, whichever occurs first.
Ownership of goods remains with 4Matt Campers until full payment of all amounts due has been received and cleared.
WARRANTY AND LIABILITY
Manufacturer, supplier or third-party warranties apply only to the extent offered by the relevant manufacturer, supplier or third party and subject to their terms.
4Matt Campers does not give any warranty beyond what is expressly stated in writing or required by applicable South African law.
Warranty may be refused or limited where goods are misused, neglected, modified, incorrectly installed by others, used contrary to manufacturer instructions, damaged, contaminated, overloaded, exposed to unsuitable conditions, or not maintained according to applicable manuals or instructions.
To the fullest extent permitted by law, 4Matt Campers will not be liable for indirect, special or consequential loss, including loss of profit, loss of use, loss of opportunity, inconvenience, delay, accommodation costs, travel costs or third-party losses.
SPECIAL-ORDER, CUSTOM, FITTED OR INSTALLED GOODS
Special-order, custom, supplier-order, vehicle-specific, fitted, installed, modified, opened, used or customer-specific goods may not be returnable or cancellable once ordered, allocated, supplied, fitted, installed, modified or used, except where required by applicable law.
CANCELLATION
The customer may not cancel an accepted order, quote, invoice, sales order, special order, workshop booking or contract in whole or in part without the prior written consent of 4Matt Campers.
Where 4Matt Campers has ordered goods, allocated stock, reserved goods, incurred supplier charges, performed work, booked workshop capacity, arranged freight, customised goods or otherwise incurred costs for a customer-specific order, cancellation may result in reasonable charges, supplier charges, restocking fees, fitment costs, transport costs, workshop costs or non-refundable deposit treatment where legally permitted.
FORCE MAJEURE
4Matt Campers may defer delivery, suspend performance, revise timelines, revise pricing where applicable, or cancel a contract in whole or in part if performance is prevented, delayed or made materially more difficult by circumstances beyond its reasonable control.
DISPUTE RESOLUTION
If a dispute arises from or relates to these terms, the parties should first attempt to resolve the dispute by negotiation.
If the dispute cannot be resolved by negotiation, it may be referred to arbitration under the rules of the Arbitration Foundation of Southern Africa, unless 4Matt Campers elects to pursue payment, debt recovery, urgent relief or another remedy through a court with jurisdiction.
INTELLECTUAL PROPERTY
The customer does not acquire any intellectual property rights in any patent, trademark, trade name, design, drawing, layout, specification, process, know-how, content, branding or proprietary information owned, used or developed by 4Matt Campers.
PROTECTION OF PERSONAL INFORMATION
4Matt Campers processes personal information in accordance with applicable South African law, including the Protection of Personal Information Act, 2013.
Further information about personal information processing is set out in the 4Matt Campers Privacy Policy.
LAW, JURISDICTION AND COSTS
These terms and all contracts with 4Matt Campers are governed by the laws of South Africa.
The parties submit to the jurisdiction of the courts of Cape Town, South Africa, and 4Matt Campers may institute proceedings in any court with jurisdiction.
GENERAL
No relaxation, indulgence, delay or failure by 4Matt Campers to enforce any right will be deemed to be a waiver of that right.
These Master Terms and Conditions, together with any quote, estimate, quotation, sales order, invoice, written agreement, handover document, supplier term or written confirmation applicable to a transaction, supersede prior discussions, negotiations or understandings relating to that transaction.
If there is a conflict between these Master Terms and Conditions and a specific written quote, estimate, sales order, invoice or written agreement issued or accepted by 4Matt Campers, the specific written document will apply to the extent of the conflict.
SEVERABILITY
If any part of these Master Terms and Conditions is declared invalid or unenforceable by a competent court, that will not affect the validity or enforceability of the remaining terms, which will continue to apply.
CONTACT DETAILS
4Matt Campers
Rustic Living Trading 46 CC t/a 4Matt Campers
Registration number: 2010/031871/23
VAT number: 4440293183
27 Proton Crescent, Triangle Farm, Bellville, 7530
Email: info@4mattcampers.co.za
Phone: 021 065 1815